Pre-loader

FAQs

 

WHAT ARE SHIPPING TIMES AND COSTS?

  • Saint Lyon ships worldwide
  • Shipping times and costs will vary depending on your delivery location and shipping method
  • Free shipping is available to Canada and USA with orders over $75. It could take between 1 to 8 business days.
  • The shipping time starts from when the package is dispatched and not when the order is placed
  • For international orders, shipments could incur import duties and taxes. The customer is responsible for these charges. Please check with your customs office for more information

If you would like to know where you can track your parcel once it arrives in your country, you can find it here.

    WHAT PAYMENT METHODS CAN I USE?

    Saint Lyon accepts the following payment methods:

    • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
    • Saint Lyon features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
    • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

    WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

    RETURNS
    • Items returned within 3days of delivery are eligible for a full refund
    • Unfortunately, Saint Lyon is not responsible for return shipping cost at this time.
    • For the item to be eligible for a return, it needs to be unwashed, unused and in the same condition received
    • The item needs to be returned in the original packaging
    • Saint Lyon has the right to refuse returned item that do not meet the standards

     

    REFUNDS
    • Once the product is received by us, we will start the refund process 
    • We will notify you about the status of the return through the process
    • Once the returned is approved, a refund to the payment method used will be placed
     
    WRONG SHIPPING ADDRESS OR ORDER PLACED
    • Unfortunately we cannot cancel placed orders after 24 hrs. If your order has not yet been shipped and is within the 24 hrs period, we can cancel it or make the needed changes. 
    • Please email us at orders@saintlyon.com for such issues.
    • Wrong orders can also be returned for a full refund

        This is a standard cookie notice which you can easily adapt or disable as you like in the admin. We use cookies to ensure that we give you the best experience on our website.

        Pre-loader
        x